0 Dust Under your iPhone Lens?

By Admin_AT | At 6:23 PM | Label : apple , camera , customer satisfaction , customer support , dust , iPhone , lens | 0 Comments

I had ordered some lenses for my iPhone from Photojojo. The review for those will come later, as I still want to take plenty of photos before posting a review. For now, I thought I'd mention something I found along the way. By looking closely at all the photos I took, I noticed a small spot on all of them. In fact, it's been hiding in my photos for about a month now, but once I noticed it, I couldn't not see it. Turned out to be dust that had either gotten under the lens of my iPhone's camera, or been in there since it was made, and either became lodged in view of the sensor, or scratched the lens. It's a rare issue, and no one seems to know exactly how it happened. But, if you have it as well, you're not stuck with the issue, it's easy to solve.

 

If you see this or something like it in your photos, consider yourself unlucky. So few people have had the issue. If you do have dust or dirt somehow under your iPhone camera lens, take it into an Apple store. Upon mentioning the issue, the Apple Genius I spoke to immediately found me a brand new iPhone. It's not a common issue, but one that they'll quickly replace your phone for.

 

Don't worry about losing data, a quick backup to iCloud ensures that you won't lose any of your apps or data. Although you'll want to sync with your computer for music, because Apple can only back up the songs you've purchased from the iTunes Store. If you sync with your computer, you can get all your music and movies, iCloud backups are mostly for apps and data.

 

Apple support is great. Issues with Apple devices are uncommon, especially rare ones like this, but Apple is quick to fix or replace the damaged unit. That's why Apple has continually been awarded the top soon in customer satisfaction surveys for their customer service. I thought I'd share my story, so anyone else with a similar issue would know how to get help for it.

 

0 iPhone Marketshare to Surpass Android in 2016

By Admin_AT | At 2:08 PM | Label : android , apple , customer satisfaction , google , iPhone , Marketshare | 0 Comments

According to the Yankee Group, marketshare for the iPhone will surpass Android by 2016. Their prediction is based on data they collected from a survey of 16,000 people over the past year. Form the chart above, you can see the iPhone stealing marketshare from non-smartphone devices, and a single percentage point from Blackberry. Thanks to customer loyalty towards Apple, and a number of Android users looking to switch to iOS, iPhone marketshare should grow in the next few years, while Android marketshare will remain stagnant.

There are two main reasons for the Yankee Group's predictions. First, iPhone customer satisfaction and loyalty is much higher than Android's. In fact, 91% of iPhone owners say their next phone will be an iPhone. Comparatively, only 75% of Android users want another Android phone, and most are heading to iOS. Only 6% of iPhone users said they were considering Android, while 18% of Android owners said they were going to get an iPhone. That alone is a good indicator of customer satisfaction on these two platforms.

Beyond that, currently consumers seem split down the middle, at first glance, anyway. 42% of people are planning on getting an iPhone, and 42% are buying an Android device. However, buying intention vs ownership is higher on the iPhone. That means iPhone marketshare is going to grow fire than Android marketshare.

With so many Android users switching to iOS, and so many iPhone users who only want an iPhone, it seems pretty obvious that if this trend continues, iOS will get the lead. The Yankee Group says that will happen by 2016, and the results of their survey could be a good indicator of the future.

via AllThingsD

 

0 iPad Tops Customer Satisfaction Survey

By Admin_AT | At 12:40 PM | Label : apple , customer satisfaction , ipad | 0 Comments

I've posted numerous stories about this before. Apple seems to top the customer satisfaction surveys in every product category they enter. It's no surprise that the iPad would do the same for tablets. J.D. Power surveyed 1857 tablet users to figure out what customers love their tablets the most.

In the categories of performance, design, ease of use, and features, the iPad was on top. It only lost out to the Kindle Fire in one category, cost. Which, since the Kindle Fire costs so much less than the iPad, there's no surprise there. But, perhaps you get what you pay for?

via Today'siPhone